Customer Care

Purchasing Information

GIFT CARDS

Deadly Ponies offers electronic gift vouchers from $50. Vouchers purchased from deadlyponies.com are redeemable in a Deadly Ponies store or online at deadlyponies.com. All Deadly Ponies gift vouchers are redeemable for 12 months from the date of purchase, any remaining balance on expiry will not be available for use. All gift vouchers are non refundable and cannot be exchanged for cash. All gift vouchers are redeemable only in the currency they are purchased in and cannot be transfered to an alternate currency.

Any gift voucher purchased in a Deadly Ponies store can only be redeemed in store upon sight of the physical gift voucher.

PRE ORDERS

Deadly Ponies products that are available to pre order are not subject to the exchange and returns policy above, unless deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act.

If you wish to cancel your pre order prior to dispatch, you may do so, however a 30% deposit will not be refunded by Deadly Ponies and will be held as an administrative fee.

MONOGRAMMING

Unfortunately due to current business conditions, Deadly Ponies are currently unable to offer monogramming services until further notice.  We apologise for any inconvenience this may cause. Please feel free to get in contact with one of our LiveChat consultants (at the bottom right corner of this page) should you have any further questions.

CUSTOMISATION OR BESPOKE PRODUCTS

Deadly Ponies products that are bespoke or have been customised in any way are not subject to the exchange and returns policy above, unless deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act.