Customer Care

Purchasing Information

GIFT CARDS

Deadly Ponies offers electronic gift vouchers from $50. Vouchers purchased from deadlyponies.com are redeemable in a Deadly Ponies store or online at deadlyponies.com. All Deadly Ponies gift vouchers are redeemable for 12 months from the date of purchase, any remaining balance on expiry will not be available for use. All gift vouchers are non refundable and cannot be exchanged for cash. All gift vouchers are redeemable only in the currency they are purchased in and cannot be transfered to an alternate currency.

Any gift voucher purchased in a Deadly Ponies store can only be redeemed in store upon sight of the physical gift voucher.

PRE ORDERS

Deadly Ponies products that are available to pre order are not subject to the exchange and returns policy above, unless deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act.

If you wish to cancel your pre order prior to dispatch, you may do so, however a 30% deposit will not be refunded by Deadly Ponies and will be held as an administrative fee.

MONOGRAMMING

Personalise your favourite Deadly Ponies item with our luxury monogramming service. Our monogramming service is available on a select number of products. Online, simply add monogramming at checkout and enter up to three initials and a comment in the delivery notes if you would like punctuations marks or not. In-stores, our retail team will assist with your monogramming request. 

Please note, our monogramming service is an additional $80 NZD and takes an additional 15 business days before dispatch. Deadly Ponies products that are available to monogram are not subject to the exchange and returns policy above, unless deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act.

CUSTOMISATION OR BESPOKE PRODUCTS

Deadly Ponies products that are bespoke or have been customised in any way are not subject to the exchange and returns policy above, unless deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act.