Terms & Conditions
Consumer Goods Guarantee
If an article is faulty, Deadly Ponies will, as appropriate, repair, replace, reduce the price or terminate the contract, free of charge for the consumer. Deadly Ponies will address non-conformities within a period of 1 year after the date of purchase. Deadly Ponies will reject returns without adequate proof of purchase. Customers and users will have a maximum period of 2 months to resolve the non-conformity with Deadly Ponies. Products still in possession of Deadly Ponies exceeding 2 months will be returned to the customers at which point any liability on the part of Deadly Ponies will cease.
- Items purchased from an authorised Deadly Ponies Retail Stockist must be returned directly to the place of purchase
- A fault or non-conformity with a product will be confirmed after evaluation by our Manufacturing & Product specialists.
Any article described as faulty will be assessed and at Deadly Ponies discretion deemed faulty or not. Wear and tear, age and general use will not be considered as a fault and could be considered for a rejuvenation procedure or other repair process by our Product Specialist for a cost to the consumer.
The fine print
References to "we", "us" or "our" throughout www.deadlyponies.com ("the Website") are to Deadly Ponies (2010) Ltd. The use of the Website and the purchase of any products ("Products") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. Every effort has been made to ensure that all pricing is correct on this website, Deadly Ponies accepts no liability for any errors and reserves the right to correct these after a purchase has been made.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for: 1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 2. any loss of goodwill or reputation; or 3. any loss which was not brought to the attention of Deadly Ponies at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Deadly Ponies; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.
Conditions of sale
At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase. Once your order has been confirmed, it will be sent to Deadly Ponies for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by New Zealand law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.
Any data registered by the www.deadlyponies.com website will serve as proof of the transactions carried out between DEADLY PONIES and its customers.
In the event of a dispute between DEADLY PONIES and one of its customers about a transaction carried out on the www.deadlyponies.com website, the data registered by DEADLY PONIES will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you.
The sale of any product through Deadly Ponies’Official online store is subject to these Terms and Conditions of Sale.
Orders to acquire DEADLY PONIES products can only be made by natural persons and companies with no intention of resale. Any resale or distribution of DEADLY PONIES products purchased from the www.deadlyponies.com website is strictly forbidden.
DEADLY PONIES may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Care link. To place an order through DEADLY PONIES’ online store you must accept the Terms and Conditions of Sale in force at the time of placing the order.
Select your country
To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country from the drop-down menu on the bottom menu bar of the www.deadlyponies.com webpage. Items may not be purchased online in the New Zealand drop down and delivered internationally. If international delivery is required please select the correct region at the bottom of our site which will direct you to paying in the correct currency. We currently accept payment in NZD, AUD or USD.
The prices and products shown on the www.deadlyponies.com website are subject to availability at the time of placing an order. You will be informed of the product’s availability when placing an order. If a product you have ordered is unavailable, you will be informed as soon as possible by our Customer Service Team. In that case you will be able to change your order and replace it with another product available from the online store, or cancel it.
If you decide to cancel your order, you will be refunded the amount paid in the same payment method used to place your order.
Deadly Ponies shall not be liable for the unavailability of products. Deadly Ponies reserves the right to change the articles presented on the www.deadlyponies.com web page at any time and without prior notice.
Deadly Ponies insures each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by the third party is sufficient evidence of delivery and fulfilment by Deadly Ponies. Transfer of responsibility will therefore be passed to the recipient. We accept Visa, MasterCard and American Express. The name that will appear on your statement will be Deadly Ponies (2010) Ltd. Deadly Ponies (2010) Ltd is both a New Zealand and Australian registered company.
Any item purchased online at deadlyponies.com or in-stores, and paid through Afterpay can be returned for a refund as per our returns policy, however items can only be exchanged for an item of the same value.
For Online purchases click here.
For in-store purchases click here.
For further information please email firstname.lastname@example.org. For Afterpay's terms and conditions please click here.
Deadly Ponies Distinct
Deadly Ponies Distinct products are a limited edition one off product, available exclusively in store or online at Deadly Ponies. All products are genuine Deadly Ponies. Due to the limited edition nature of each product, Deadly Ponies Distinct are not available for return, exchange or refund, unless deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act.
The following terms and conditions apply to all orders purchased at a discounted price from Deadly Ponies archive collection. All orders are final and no item purchased at a discounted rate can be returned or exchanged. The exception to this is if an item is deemed faulty at the discretion of Deadly Ponies and in accordance with the New Zealand Consumer Guarantees Act. All orders are subject to stock availability and will only be finalised once all payments have been secured.
Archive sale prices not in conjunction with other offer or GWP.
Click & Collect
Shop your way!
We are excited to introduce In-store collection at Deadly Ponies stores within New Zealand to give you greater flexibility.
Buy online and collect from your favorite New Zealand store within one hour of placing your order.*
1.Shop online at https://deadlyponies.com/nz/
2.Select ‘Click & Collect’ from 'Delivery & collection options' at checkout^.
3.Select your preferred store & confirm your order.
4.Receive an email notification when your order is ready to be collected.
*One hour Click & Collect service is available on orders that state ‘In stock, pick up now’. 1-2 days pick-up applies to orders that state 'Pick-up in 1-2 days, once your item arrives in store'
^Click & Collect will only be available at checkout if all items in your basket are available for Click & Collect.
In the unfortunate event that your selected store is unable to fill your order, you will be contacted by our customer service team to provide alternative options.
When collecting your order in-store, you will need to show a copy of the collection email notification. You may also be asked to show photo ID at the point of collection.
Our online returns policy applies to all purchases made online, regardless of whether they are delivered or collected in-store.
***Please note, monogrammed items will take 15 business days before the item can be collected in-stores.
Subscription voucher codes can only be used at deadlyponies.com. They can not be used to purchase D LY P products at dlystudios.com
Exclusive Online Offer
Receive a complimentary Mr Pom Pom Python with the purchase of any bag within the below online edit.
*T&Cs Apply: Offer available online only at deadlyponies.com.au from 9 am Tuesday 22nd October until 11am Tuesday 29th October (AEST), or while stocks last. Offer valid with any handbag purchase over AUD$529. Limit one Mr Pom Pom Black or Python per person. The gift with purchase is valued at AUD$229 and will be automatically added to cart.
The purchase of the original item is subject to our usual in-store and online return and exchange policies, however if you return your purchase for any reason other than an exchange of equal or higher value, you will be liable to pay the value of Mr Pom Pom.