Shipping & Returns

Shipping

Complimentary worldwide shipping for all orders.

New Zealand

Carrier

Approx. Delivery Time

Order Value

Price

Courier Post*

1 - 3 Working Days

Any value

FREE

Urgent Courier

Same day delivery 6-9pm

Any value

NZD $15

 
Australia

Carrier

Approx. Delivery Time

Order Value

Price

DHL

1 - 3 Working Days

Any value

FREE

   
Rest of The World

Carrier

Approx. Delivery Time

Order Value

Price

DHL

3-5 Working Days

Any value

FREE

*carrier may vary.

The approximate delivery time provided are estimates only and exclude any courier delays or processing time.

All shipments are tracked and require a signature upon delivery unless specified otherwise and at the customers liability and risk.

All orders are processed in our Auckland head office as soon as possible within standard business hours and are dispatched within three business days, subject to payment clearance and stock availability. High sales volumes, public holidays and weekends may affect delivery times. We operate usual business hours, Monday to Friday with the exception of NZ Public Holidays. Couriers usually operate between 8am – 6pm on business days.

All shipments are tracked, with all relevant tracking information emailed to the customer via the email address provided upon dispatch.

At this time we are unable to ship to PO Box addresses. Please supply a physical address at checkout where someone will be present to sign for your item between the delivery hours of 9am - 5pm on standard business days. Any item that is redirected or has an incorrect address provided by the customer will incur a delay in the delivery timeframe and may incur an extra charge at the customers cost.

Any products that require monogramming may take an additional 15 business days before dispatch. 

For further information please email shop@deadlyponies.com or see our shipping terms and conditions.

Returns

Christmas Returns
Extended returns period for all Christmas Gifts. All orders made online from November 15th 2018 and up until December 26th 2018, can be exchanged or returned until January 31 2019. Usual returns conditions apply. Please see below.

 

Free returns within 30 days.

To proceed with a return or an exchange please fill out our form online here and select returns. 

If you would like to return an item or items purchased online from www.deadlyponies.com you may do so within thirty (30) days from the date of delivery.*  All items returned must be in perfect and unused condition, and returned with their original packaging, including any dust bags, gift boxes, swing tags and all corresponding accessories. Proof of purchase must be provided and delivery dates will be checked to ensure the item was delivered within the last 30 days.  It is essential that if you would like to return your purchase that contact is made with the customer service team via the contact form or emailing shop@deadlyponies.com within or prior to the end of the 30 day period. Returning an item is at the customers risk and items lost in transit will not be compensated for.

The Returns & Exchange policy only applies to item(s) purchase from Deadly Ponies. If you wish to return or exchange an item purchased from one of our stockists you will need to organise this directly with them, as per their terms. 

Deadly Ponies Jewellery, distinct items or any item that is bespoke, has been monogrammed, customised, or part of a pre order or promotional deal are unable to be returned unless deemed faulty in which we will fulfil our obligations under the New Zealand Consumer Guarantees Act.

*See our Terms & Conditions defining your right to withdraw.

Exchanges

Items purchased online from deadlyponies.com may be returned for an exchange if the above return conditions are met. Exchanges can not be processed in a Deadly Ponies store for items that were purchased online at deadlyponies.com. You must return your item by filling in the returns form here and selecting exchange.

Exchanges are subject to availability and can only be exchanged for item(s) within the same collection or season as the item originally purchased. It is essential that if you would like to return or exchange your purchase that contact is made with the customer service team via email shop@deadlyponies.com within or prior to the end of the 30 day period.

Please refer to the return conditions above.

For all in-store purchases please find our policy under customer care. 

Please note: Any purchase made with Afterpay can only be exchanged for an item of the same value. For full T&C's on afterpay purchases please see here. 

Refunds

Items purchased online from deadlyponies.com may be returned for a refund if the above return conditions are met.

Your refund will be processed within five working days of Deadly Ponies receiving and approving the return. Deadly Ponies will refund the amount paid (excluding any return delivery costs) to your credit card or PayPal account, with which you made the original payment. Only the original purchaser of the product(s) can request a return, as the refund will be directly made to the card with which the payment was made.Your refund may take 1 - 3 working days to show up in your bank account.

If your order has been sent within New Zealand, all sales taxes will be refunded. Deadly Ponies is not able to refund customs duties and taxes on orders shipped outside NZ. However, you may be able to recover these by contacting your local customs bureau directly.

The cost of freight charged to Deadly Ponies by the freight company will be considered and may at the discretion of Deadly Ponies be deducted from the amount to be refunded.

Deadly Ponies will not be responsible or liable if any item(s) you wish to return to Deadly Ponies’ online store, is lost, misdirected or delivered late or damaged in transit. The customer must bear the risks of returning their purchase. With this in mind Deadly Ponies would consider anything less than a tracked courier inadequate for handling product of this value.

Deadly Ponies offline stores do not offer refunds on any product(s) acquired from the Deadly Ponies online store. These items would need to be returned by filling out the returns form here and the item received by Deadly Ponies before the refund can take place.

Duties & Taxes

All orders shipped within New Zealand or Australia are shipped with all duties and taxes paid. All other international orders may be subject to import duties and/or taxes, which are levied once your packages reaches your country. All international orders are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package. If an item is held for 5 days at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.

Urgent Courier Tonight

Any order over $150 NZD made prior to 2pm (NZST) Monday - Friday that is for delivery within Torbay and Papakura in Auckland, New Zealand, can select an Auckland Urgent courier service for an additional $15 NZD at checkout. Delivery will take place between 6- 9pm that evening. Please leave a valid phone number at checkout and any delivery instructions. Any re delivery due to incorrect delivery information or customer unavailability at the time of delivery will be at the customer's cost. Our Urgent Tonight service is subject to stock availability and to courier company timeframes and delays. 

Urgent Courier 1hr service

Any order over $150 NZD made prior to 2pm (NZST) Monday - Friday that is for delivery within Torbay and Papakura in Auckland, New Zealand, can select an Auckland Urgent courier 1 hour service for an additional $15 NZD at checkout. Please leave a valid phone number at checkout and any delivery instructions. Any re delivery due to incorrect delivery information or customer unavailability at the time of delivery will be at the customer's cost. Our Urgent courier 1 hour service is subject to stock availability and to courier company timeframes and delays.