Careers
Welcome to Deadly Ponies. With a proclivity for sumptuous design; Deadly Ponies is synonymous with luxurious craftsmanship and ethically-made pieces that stand the test of time. Sharing moments and curated experiences with our customers, our ethos is translated across every touchpoint through a holistic approach. We seek creative individuals who epitomise our values, and are passionate about our future.
DISCOVER CURRENT OPPORTUNITIES
Liam Bowden,
Deadly Ponies Founder
& Creative Director
“Our team brings the Deadly Ponies vision to life through their creativity and innovation. I'm so lucky to have the opportunity to share this moment in their career journeys, and I am passionate about supporting them while we grow together”
Our Benefits
VALUES
Our company values of Integrity, Creativity and Family are at the core of who we are. We live with Integrity by taking accountability for the impact we have on our peers and planet.
We harness Creativity by encouraging and embracing new ideas, concepts and solutions. We try things out and are not afraid to fail, valuing what we learn as much as what we achieve.
We are Family. We treat each other with respect and understanding, sharing knowledge and offering assistance to others, whatever their role. We stand by one another believing there is power in unity.
Transparency
We make beautiful products, responsibly. Our commitment is to be transparent, considered, accountable and innovative across everything we do. Our pieces are timeless, made to be cherished for years to come. Boutique manufacturing and ethical sourcing are at the core of Deadly Ponies’ ethos, with each piece artisanally handcrafted to minimise our impact on the planet and help build a better world.
DIVERSITY AND INCLUSION
We have an ongoing commitment to celebrate diversity, inclusion and equality, and in 2020 we implemented a diversity and inclusion policy to ensure those values are upheld and reflected across our business. Our goal is to ensure fair and ethical working conditions, fair pay, and equal rights across our business, including our atelier, stores and support office. We are a Living Wage Certified employer as of April 2021.
CULTURE
We believe it’s important to bring together talented people that embrace different perspectives and lifestyles. There is much to benefit from in diversity of thought and so we encourage collaboration to breed innovation. We like to have fun too; by way of Thursday drinks at HQ, regular social club events, and quarterly business-wide meets.
OUR TEAM
Retail
With a growing number of boutique locations across New Zealand and Australia, our in-store team has a strong focus on customer service, providing considerable knowledge on our pieces and sustainability; creating a premium experience on every visit.
MARKETING & DIGITAL
Responsible for all Marketing elements across brand, digital, CRM and creative; we are always on the pulse and pushing boundaries. Our outlook is design-led, with a strong focus on curating and cultivating the Deadly Ponies brand.
DESIGN
Led by our Creative Director, Liam Bowden, our inhouse design team is the spark that drives Deadly Ponies. From an initial sketch to the finished product, our team are the curators of our unique and innovative collection, producing through a considered lens.
SUPPLY CHAIN
The stitching that holds us together, our Supply Chain team are responsible for all operations and logistics globally, including our Australian and New Zealand stock rooms, and delivering each piece from our hands into yours, leaving as little carbon footprint behind as possible.
SALES & WHOLESALE
Our Sales & Wholesale team know their way around a spreadsheet or two and have an eye for soon-to-be coveted pieces; overseeing demand planning, buying and managing relationships with our stockists globally, and our weekly sales insights.
Current Opportunities
Assistant Store Manager - Wellington
We’re excited to be hiring an Assistant Store Manager to join our Wellington boutique, following an internal promotion. This is a fantastic opportunity to step into a team leadership role and grow with an iconic New Zealand brand.
This role is Sunday to Wednesday, offering a great 4-days on, 3-days off work-life balance, while supporting the day-to-day success of our boutique and helping to deliver exceptional experiences to our customers.
As our Assistant Store Manager, you’ll play a key role in supporting the day-to-day operations of our Wellington store. You’ll lead by example on the shop floor - championing our sales targets, nurturing team culture, and delivering an elevated brand experience to every client who walks through our doors.
Working closely with our Store Manager, you’ll help shape a boutique environment that reflects our core values: integrity, creativity, and connection. If you're driven by results and excited to foster deep customer loyalty, this is the role for you.
As our Assistant Store Manager, you’ll play a key role in supporting the day-to-day operations of our Wellington store. You’ll lead by example on the shop floor - championing our sales targets, nurturing team culture, and delivering an elevated brand experience to every client who walks through our doors.
Working closely with our Store Manager, you’ll help shape a boutique environment that reflects our core values: integrity, creativity, and connection. If you're driven by results and excited to foster deep customer loyalty, this is the role for you.
KEY RESPONSIBILITIES
- Support store operations and lead by example to deliver a seamless, high-touch experience for our clients
- Drive daily, weekly, and monthly sales targets, while helping to manage roster and wage budgets
- Cultivate strong relationships through clienteling, loyalty, and brand education
- Ensure store presentation, stock levels, and VM are always impeccable
- Empower and uplift our team, providing support, coaching, and clear communication
- Contribute to the boutique’s digital success through Live Chat and omnichannel service
YOU WILL BRING TO THIS ROLE
- 2+ years in a luxury/premium retail environment, with 1+ year in a leadership or ASM role
- A strong track record in exceeding sales goals and building client relationships
- Excellent communication, organisation, and problem-solving skills
- A sharp eye for visual merchandising and a love of brand storytelling
- Confidence, professionalism, and your own unique flair
THE BENEFITS
Deadly Ponies offer the opportunity to be a part of an empowering retail team culture with a rewarding retail management bonus structure, superb staff incentives and product benefits.
Please apply with your CV and cover letter to hello@deadlyponies.com.
Retail Operations Assistant - HQ, Auckland
We are looking for a highly organised and proactive Retail Operations Assistant to join our Head Office team. This role is essential in supporting the smooth operation of our five retail stores across New Zealand. You’ll be the behind-the-scenes powerhouse, ensuring processes run efficiently, communications are clear, and our teams are supported day-to-day.
KEY RESPONSIBILITIES
PAYROLL & ROSTERING
- Manage fortnightly payroll processing and timesheet collation for all retail staff and head office.
- Work with Retail Managers to coordinate monthly rosters, ensuring adequate coverage while maintaining wage costs within budget.
RECRUITMENT & PEOPLE OPERATIONS
- Oversee recruitment admin tasks including job postings, interview scheduling, onboarding, and offboarding processes.
RETAIL COMMUNICATION & INTERNAL SYSTEMS
- Own all retail communications including weekly updates, promotional communications, policy changes, and operational notices.
- Maintain and update “The Ponyverse” (our internal platform) with relevant retail resources, processes, and announcements.
CUSTOMER SERVICE & LIVE CHAT SUPPORT
- Support customer enquiries via Gorgias, our live chat platform, providing helpful, friendly, and timely support that reflects our brand voice and values.
- Manage the Aftersales process via live chat, keeping customers informed of timelines, pricing, and resolving any post-purchase queries with care and efficiency.
- Provide monthly reporting on live chat activity, summarising key metrics, trends, and opportunities to improve the customer experience.
REPAIRS & AFTERSALES
- Manage the end-to-end aftersales repair process, ensuring all cases are assessed and actioned efficiently and in line with the weekly repair cycle.
- Assess returned products (e.g. bags) for repair eligibility, provide accurate quotes, and communicate clearly with customers throughout the process.
- Liaise with external repair agents and coordinate the flow of items to and from service providers.
- Oversee all repair needs from a head office level, ensuring spare parts are available, timelines are met, and standards are upheld.
- Maintain clear records and provide monthly reporting on repair volumes, turnaround times, customer outcomes, and key insights.
ONLINE & WHOLESALE ORDER SUPPORT
- Assist with the pick and pack of online and wholesale orders during peak times or as needed.
YOU WILL BRING TO THIS ROLE
- Strong organisational and communication skills.
- Experience in retail or operations support roles preferred.
- Confident working with payroll and rostering systems.
- Tech-savvy with a proactive approach to internal systems and communication platforms.
- Detail-oriented with a knack for solving problems and streamlining processes.
- A team player who thrives in a fast-paced, collaborative environment.
THE BENEFITS
- A supportive, collaborative, close-knit team environment.
- A business focused on personal growth, with quarterly team planning days and performance reviews.
- A modern, centrally located Auckland office - easy parking.
- A fun social club with regular team events.
- Staff discounts on all Deadly Ponies products.
- A company you can be proud of: We are B-Corp Certified, Zero Waste Certified and Living Wage Accredited.
Please apply with your CV and cover letter here.
Expressions of Interest - Retail Careers
Are you interested in a retail career within a creative, innovative and transparent New Zealand brand?
Deadly Ponies are accepting expressions of interest from all levels of retail candidates who are looking for a career within retail, either for roles currently available or for future roles, with genuine opportunities for progression.
We offer the opportunity to be a part of an empowering retail team culture, working within beautiful store environments with sales driven incentives, an achievable bonus structure and staff product purchasing benefits.
If you have a passion for the Deadly Ponies brand and would enjoy providing our customers premium clientelling experiences, we would love to hear from you.
Please email your CV and cover letter to careers@deadlyponies.com.
