Loyalty Terms

LOYALTY POINTS

Earn 1 point for every $1 spent. Points can be earned by making a purchase online at deadlyponies.com, or in-store at any of our locations across New Zealand. You can also earn points for completing the activities shown within the "More Ways to Earn" section on our loyalty programme page – visible when logged into your account. Bonus points offers may be offered from time to time. Spend includes shipping and taxes, full-priced and sale purchases. Returns or refunds will be deducted from your points balance. Points do not expire. 

Points may be updated overnight, and are available to view under Rewards History when logged into your Pony Club account.

Points may not be combined with another account, or transferred to another person. If you think you may have more than one active customer account, please contact us at hello@deadlyponies.com and we can look into this for you. 

LOYALTY TIERS

Pony Club is Split into three tiers – Pony Club, Pony Club Gold (2000-3999 points), and Pony Club Black (4000+ points). The higher your spend, the higher your level. 

Once you achieve a new tier, you will stay in that tier until you earn enough points to enter the next one. A return or refund however may move you back down a tier.

LOYALTY REWARDS

All Pony Club members will have the chance to gain early access to new collections, exclusive product & various promotions. Early access opportunities differ depending on your Pony Club tier. Selected early access will be planned throughout the year and will not be offered with every launch.

Club Box welcome rewards are exclusive to our Gold and Black Pony Club members upon tier entry. Look out for an email advising when your Club Box is available. Club Boxes are redeemable both online and in-store. To redeem online, you must be logged into your account. Add the gift (located within the "VIP" section of your loyalty dashboard) to your cart, and enter your unique code at checkout. To redeem in-store, simply show your email to a member of our team. Club Boxes must be redeemed within 3 months. After that time, this reward will expire and will no longer be available in your loyalty dashboard. Club Boxes are non-transferable and cannot be returned for credit or a refund. 1 per customer, only while stocks last.

If you move from Pony Club Gold to Pony Club Black within a 3-month period, you may be eligible for both Club Boxes, and will be able to redeem both at once. 

Birthday rewards are gifted to Pony Club Gold and Pony Club Black members on their birthdays once a year. The customer must have entered their birthday against their loyalty account to be eligible. Fraudulent edits of birthdays to receive more than one birthday voucher will not be honoured. Birthday rewards can be used on full-price orders $299 and over, and are valid for 30 days.

Free Shipping on all orders is available to Pony Club Gold and Pony Club Black tiers, and will automatically apply at checkout. Excludes same-day delivery options, available on standard shipping rates only.

Complimentary rejuvenation is available to Pony Club Black members only, to arrange a rejuvenation or repair service for your deadly ponies product please contact us at hello@deadlyponies.com. Rejuvenation and repair outcomes will be determined on a case-by-case basis and may not be available on all products. 

If you would like to terminate your Deadly Ponies Pony Club membership you can do this by talking to one of our team members in-store, or visiting the contact us page on the Deadly Ponies website.

REFER A FRIEND

Invite a friend to create a Pony Club account, and they'll receive 100 bonus points with their first purchase, $299 and over. Once they have successfully created a Pony Club account, we'll gift you double (200) loyalty points too. Self-referrals will not be valid for either offer.

Deadly Ponies Loyalty rewards are subject to change.