Loyalty Terms

LOYALTY POINTS

Earn 1 point for every dollar spent, points can be earned by making a purchase online at deadlyponies.com or in-store at any of our locations across New Zealand and Australia. You can also earn points for completing other activities such as creating an account or referring a friend. Bonus points offers may be offered from time to time in that circumstance the bonus points offer would apply. Spend excludes service and delivery charges, any returns or refunds will be deducted from your points balance upon the refund or return being processed. Points are updated overnight and will be available to view in your account.

Points may not be combined with another account, or transferred to another person. If you think you may have more than one active customer account, please contact us at hello@deadlyponies.com and we can look into this for you. 

LOYALTY TIERS

Pony Club is Split into three levels, your level is based on your total spend at Deadly Ponies within one year. The higher your spend, the higher your level. Your total spend is your full account spend within a year that includes full-priced and sale purchases both in-store and online at deadlyponies.com. 

Once you enter a tier, you will be in that tier for one year from the date you unlocked the level, unless you spend more and reach the next level which then you will immediately level up. To maintain your status you will need to continue this spend for the next 12 months otherwise, you will move down to the level that correlates with your annual spend at the 12 month mark.

REFER A FRIEND

Invite a friend to create a Pony Club account, and they'll receive 100 bonus points with their first purchase. To celebrate, we'll give you double (200) points in your loyalty account too. Recipient must be a first-time customer and complete their purchase in order for the referrer to qualify and receive points. Self-referrals will not be valid for either offer.

LOYALTY REWARDS

Birthday rewards are gifted to Pony Club Gold and Pony Club Black members on their birthdays once a year. The customer must have entered their birthday against their loyalty account to be eligible for the birthday reward. Fraudulent edits of birthdays to receive more than one birthday voucher will not be honoured. Birthday rewards can be used on full-price orders $299 and over, and are valid for 30 days. 

All Pony Club members will have the chance to gain early access to shop new arrivals, exclusive product & promotions. Depending on your Pony Club level, early access may differ with higher levels receiving earlier access or more opportunities of early access to shop. Selected early access will be planned throughout the year and will not be offered with every launch.

Club Box welcome rewards are exclusive to our Gold and Black tier Pony Club members, upon tier entry. Look out for an email advising when your Club Box is available. If you move from Pony Club Gold to Pony Club Black within a 12-month period you will be able to redeem both Club Boxes. Club Boxes are redeemable both online and in-store. To redeem online, you must be logged into your account. Add the gift (located within the "VIP" section of your loyalty dashboard) to your cart and enter your unique code and checkout. To redeem in-store, simply show your email with code to a member of our team. Club boxes are non-transferable and cannot be returned for credit or a refund. 

Complimentary rejuvenation is available to Pony Club Black members only, to arrange a rejuvenation or repair service for your deadly ponies product please contact us at hello@deadlyponies.com. Rejuvenation and repair outcomes will be determined on a case-by-case basis and may not be available on all products. 

Free Shipping on all orders is available to Pony Club Gold and Pony Club Black tiers, and will automatically apply at checkout. Excludes same-day delivery options, available on standard shipping rates only.

If you would like to terminate your Deadly Ponies Pony Club membership you can do this by talking to one of our team members in-store, or visiting the contact us page on the Deadly Ponies website.

Deadly Ponies Loyalty rewards are subject to change.