Refund policy

Returns

We offer returns and exchanges on full-priced items purchased from deadlyponies.com or a Deadly Ponies store within 14 days of receiving your order.

To start an online return, log in to your customer account to view your order and request a return, or email hello@deadlyponies.com. For in-store purchases, contact our stores or customer service team. You must contact us before the end of the 14-day returns period.

Return Shipping

New Zealand
Free return shipping. A returns label will be provided on request.

Australia
Orders over $399 AUD are eligible for free exchanges or returns for store credit. Refunds will have the return shipping cost deducted.

Rest of World
Orders over $399 USD (or equivalent in local currency) are eligible for free exchanges or returns for store credit. Refunds will have the return shipping cost deducted.

Orders under these thresholds can be exchanged or returned for store credit, with the return shipping cost deducted.

We can arrange your return shipment for you, or you may arrange your own tracked return. Deadly Ponies is not responsible for customer-arranged returns lost in transit.

Exchanges

Exchanges are subject to stock availability. One exchange per order is shipped free for customers in New Zealand and Australia, and for international orders over $399 USD (or equivalent in local currency). Additional exchanges are at the customer's expense.

Conditions

All returned items must be in perfect, unused condition, with their original packaging, including dust bags, gift boxes, swing tags and all accessories. Proof of purchase is required.

Bespoke, monogrammed or customised items cannot be returned unless faulty. Gift cards cannot be returned or refunded. Items purchased in-store and shipped internationally cannot be returned.

Purchases made with Afterpay can only be exchanged for an item of the same value.

Refunds are processed to your original payment method. Once processed, they can take up to 10 business days to reach your account.

Sale Items

Sale items are final sale and cannot be returned or exchanged for change of mind. Unauthorised returns will be sent back at the customer's expense. Due to order volumes, sale orders are shipped in eco packaging.

Faulty Goods

If an item is faulty, we will meet our obligations under the Consumer Guarantees Act 1993 (New Zealand) and the Australian Consumer Law. This applies to sale items too. Our products also come with a 1-year warranty from the date of purchase, which is in addition to these rights. For faulty items, we cover return shipping and refund the original shipping cost.

Stockists

This policy only applies to items purchased directly from Deadly Ponies. For items bought from one of our stockists, please contact the stockist directly, as their own terms apply.