Terms of service

Overview

References to "we", "us" or "our" throughout www.deadlyponies.com ("the Website") are to Deadly Ponies (2010) Ltd. The purchase of any products ("Products") from the Website or our stores is governed by these terms and conditions ("Conditions"), together with our Shipping Policy, Return and Refund Policy, Privacy Policy, Legal Notice and Pony Club Terms.

We may update these Conditions at any time without notice. To place an order you must accept the Conditions in force at the time of ordering, and the current version is always available on this page.

Conditions of Sale

At the end of the ordering process, you will be asked to click "Purchase" to confirm your order. Once confirmed, it will be sent to Deadly Ponies for processing. Your order cannot be modified or cancelled except in accordance with these Conditions or New Zealand law. Confirming your order means you accept these Conditions in full. You will be sent an email with the details of your order.

Data registered by the Website will serve as proof of the transactions carried out between Deadly Ponies and its customers, including in the event of a dispute.

Orders can only be made by individuals and companies with no intention of resale. Any resale or distribution of Deadly Ponies products purchased from the Website is strictly forbidden.

If you are having difficulty ordering online, please contact us via live chat or at hello@deadlyponies.com before purchasing. Deadly Ponies is not liable for missed opportunities due to website difficulties, and we are unable to amend online orders once they have been processed.

Select Your Country

Prices on the Website can be viewed in NZD, AUD and USD. To ensure the correct currency, payment methods and pricing are shown for your region, please select your country from the menu at the bottom of the Website. See our Shipping Policy for delivery options in each region.

Stock Availability

Products shown on the Website are subject to availability at the time of ordering. You will be informed of a product's availability when placing your order. If a product you have ordered is unavailable, our Customer Service Team will contact you as soon as possible, and you can replace it with another available product or cancel your order. If you cancel, you will be refunded to your original payment method.

Deadly Ponies shall not be liable for the unavailability of products, and reserves the right to change the products presented on the Website at any time without prior notice.

Pre-Orders

Some styles may be offered for sale on pre-order. Please see the dispatch timeframe noted on the product page, as this may vary between items. You will be notified by email once your order is ready to ship.

Pricing

The price displayed for products on the Website is the full retail price except where noted otherwise (e.g. sale pricing). Every effort is made to ensure pricing is correct, but errors can occur. If an item has been priced lower than its correct price, we will contact you for instructions before shipping, or cancel your order and notify you. Deadly Ponies reserves the right to correct pricing errors after a purchase has been made, and to update pricing without notice.

Deadly Ponies maintains set pricing for Australasia, whereby an item that is $199 NZD will also be $199 AUD. This set pricing is shown to customers shopping within our Australasian market. Pricing in all other regions is based on the current exchange rate.

Payment

Online
Visa, Mastercard, American Express, Afterpay, Apple Pay, Google Pay, PayPal and Deadly Ponies gift vouchers. All card transactions are securely processed by Shopify Payments, and no card details are stored by Deadly Ponies.

In-Store
Debit card, Visa, Mastercard, cash, Afterpay, Deadly Ponies gift vouchers, and American Express (New Zealand stores only).

The name that will appear on your statement is Deadly Ponies (2010) Ltd.

Online Fraud Prevention

If our system detects a high risk of fraud when processing your online order, your order will be cancelled immediately and refunded to your original payment method. This measure is in place to protect our customers.

If you believe your order was cancelled in error, you are welcome to place it again. Please ensure your billing and shipping details are up to date and match the details on your card.

Gift Vouchers

Gift vouchers purchased online are issued in digital form. Gift vouchers purchased in-store are issued in physical form. Both can be redeemed online and in-store. To redeem online, enter the unique voucher code at checkout. To redeem in-store, present the code to our team at checkout.

Gift vouchers can only be redeemed in the currency they were purchased in. They are activated at the time of purchase and are valid for 3 years unless specified otherwise. Any balance remaining at expiry cannot be used.

If your purchase is more than the voucher value, the difference must be paid by another payment method. Whole or partially redeemed gift vouchers cannot be cancelled or refunded. Items purchased with a gift voucher can be exchanged but not refunded.

Gift vouchers should be treated like cash and will not be replaced if lost or stolen.

Promotions and Sales

Promotional offers are valid for a limited time and cannot be applied to previous purchases. Unless specified otherwise, discount codes apply to full-priced products only and cannot be used with any other offer or promotion. All discounts are applied before shipping (and before tax for USD orders).

Sale purchases cannot be combined with any other offer, except Club Box redemptions. We are unable to adjust the price of a sale purchase if the item is marked down further during the sale. For returns on sale items, see our Return and Refund Policy.

Monogramming

Our custom monogramming service is available online at deadlyponies.com and in person at our Ponsonby flagship store.

Online
To have a Luggage Tag monogrammed, add the monogramming product to your cart alongside the Luggage Tag of your choice. Select "Add a note" in the cart and tell us the 2–3 initials you would like. Due to the bespoke nature of this service, monogrammed items may take 5–7 business days to reach you.

In-Store
Monogramming is available at our Ponsonby flagship store Tuesday to Friday, with a 30-minute turnaround. Items purchased on the weekend or at our other stores will be completed during operating hours and dispatched within 5 days.

Monogrammed items are bespoke. See our Return and Refund Policy for returns.

Pony Club

Membership of Pony Club, our loyalty programme, is subject to our Pony Club Terms.

Your Consumer Rights

Nothing in these Conditions or our other policies limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or the Australian Consumer Law, where these apply.